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We’re hiring

Customer Success Manager

Flexible

The role

As a Customer Success Manager (CSM), you will be the primary point of contact for our customers post-sale, ensuring they receive maximum value from our services and solutions. You’ll play a critical role in guiding customers through onboarding, adoption, renewal, and expansion, while proactively driving satisfaction and long-term success.

This role requires a mix of relationship management, strategic thinking, and operational execution.

The ask

Customer Relationship Management

  • Build strong, trusted relationships with assigned customers and serve as their advocate within CloudGuard. 
  • Guide customers through onboarding and adoption, ensuring a smooth experience and full realisation of value. 
  • Act as the voice of the customer internally, representing their needs and feedback across product, engineering, and operations teams. 
  • Conduct regular check-ins and QBRs. 

 Retention & growth 

  • Monitor customer health and proactively address risks to ensure retention. 
  • Identify and support upsell and cross-sell opportunities in collaboration with Sales. 
  • Drive customer renewals by demonstrating consistent value and ROI. 
  • Identify at-risk accounts early and coordinate internal resources to support customer success. 

Customer experience & advocacy

  • Deliver and communicate ongoing value aligned with customer goals and CloudGuard’s capabilities. 
  • Champion positive customer outcomes and gather testimonials, case studies, or references where appropriate. 
  • Partner with marketing and product to bring forward customer insights that shape roadmap and messaging. 

Operational excellence

  • Utilise playbooks for onboarding, renewals, executive touchpoints, and service adoption. 
  • Maintain accurate customer records, including notes, health scores, and success plans, within our CRM and CS platforms. 
  • Contribute to continuous improvement of Customer Success processes and tools. 
  • Stay informed about emerging trends, technologies, and best practices in IT to foster innovation and maintain a competitive edge. 

Your skills

Essential

  • 2+ years in a Customer Success, Account Management, or related client-facing role (ideally in a SaaS, MSSP, or technology business). 
  • Proven ability to manage a portfolio of customers with varying needs and priorities. 
  • Strong communication and interpersonal skills – written, verbal, and presentation. 
  • Comfortable working with data and metrics to track account health and performance. 
  • Experience navigating customer escalations and solving complex problems. 

Desirable

  • Familiarity with customer success tools (e.g., Gainsight, Totango, HubSpot, Salesforce). 
  • Understanding of cybersecurity or managed service environments is a plus. 
  • Demonstrated experience supporting a growing customer base and adapting to change. 
  • Comfortable engaging with both technical and business stakeholders. 

The offer

  • Flexible remote working
  • Monthly meet ups with all Guardians, a very social bunch
  • Company benefits package
  • Training and development support
  • Working with some really cool and innovative people and solutions

Apply now

    CloudGuard: Security Done Different

    At CloudGuard, we’re on a mission to change the way businesses think about cybersecurity.

    We don’t just follow the industry trends. We set them. Through automation and fresh thinking, we help businesses accelerate their security posture and help IT teams to stay one step ahead of evolving threats.

    We believe security should be smarter, faster, and easier. That’s why we use automation to solve the real challenges IT teams face. We’re not here to replace people with technology; we’re here to make their jobs easier and free them up to focus on what really matters.

    We’re looking for bold, forward-thinking individuals to help us shape the future of cybersecurity. If you’re someone who thrives on fresh thinking, loves solving problems in new ways, and wants to make a real impact, CloudGuard is where you belong.

    We value customer obsession, working closely with businesses to build lasting partnerships. We’re always pushing the envelope by constantly learning and improving. Most importantly, we believe in trust. It’s the foundation of everything we do, both within our team and with our customers.

    Join us and you’ll be at the forefront of the cybersecurity revolution. You’ll work with cutting-edge tech, tackle exciting challenges and play a key role in making security simpler, faster and more powerful.

    Ready to be part of something different? Let’s do this.