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CloudGuard - Managed Extended Detection and Response (MXDR) for SMEs

Welcome to CloudGuard’s Privacy Policy 

This privacy policy applies between you, the User of this Website and CloudGuard Ltd and CloudGuard Inc (known hereafter as CloudGuard), the owner and provider of this Website. CloudGuard takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. You may at any time opt out of any Cookie or data collection through rejection of the request process. You may select only necessary data collection but subsequently request removal. 

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.CloudGuard.ai. 

Please read this privacy policy carefully. 

Definitions and interpretation 

  1. In this privacy policy, the following definitions are used: 
Data  collectively all information that you submit to CloudGuard via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; 
Cookies  a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the Cookies used by this Website are set out in the clause below (Cookies); 
Data Protection Laws  any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations, and secondary legislation, for as long as the GDPR is effective in the UK; 
GDPR  the General Data Protection Regulation (EU) 2016/679; 
CloudGuard Ltd, 

CloudGuard Inc or us 

 CloudGuard Ltd, a company incorporated in England and Wales with registered number 12813004 whose registered office is at CloudGuard, Room 202, Unit 6, Albion House, High Street, Woking, GU21 6BG; 
UK and EU Cookie Law  the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; 
User or you  any third party that accesses the Website and is not either (i) employed by CloudGuard Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to CloudGuard and accessing the Website in connection with the provision of such services; and 
Website  the website that you are currently using, www.CloudGuard.ai, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 
  1. In this privacy policy, unless the context requires a different interpretation: 
  • The singular includes the plural and vice versa; 
  • References to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this privacy policy; 
  • A reference to a person includes firms, companies, government entities, trusts, and partnerships; 
  • “including” is understood to mean “including without limitation”; 
  • Reference to any statutory provision includes any modification or amendment of it; 
  • The headings and sub-headings do not form part of this privacy policy. 

Scope of this privacy policy 

  1. This privacy policy applies only to the actions of CloudGuard and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 
  1. For purposes of the applicable Data Protection Laws, CloudGuard is the “data controller.” This means that CloudGuard determines the purposes for which, and the manner in which, your Data is processed. Data collected

a) Identity data includes 

  • First name 
  • Last name 
  • Username or similar identifier 
  • Title 
  • Date of birth 
  • Job title 
  • Company name 
  • Number of employees and users 

Lawful basis for processing – Performance of a contract with you 

b) Contact data includes

  • Billing address 
  • Delivery address 
  • Email address 
  • Telephone numbers 
  • Company website address 

Lawful basis for processing – Performance of a contract with you 

c) Transaction data includes

  • Other details of products and services you may have downloaded or purchased from CloudGuard. 

Lawful basis for processing – Performance of a contract with you 

d) Technical data includes

  • Internet Protocol (IP) address 
  • Browser type and version 
  • Time zone setting and location 
  • Browser plug-in types and versions 
  • Operating System and platform 
  • Other technology on the devices you use to access this website. 

Lawful basis for processing – Legitimate Interest. Administering our business, providing IT and administrative services, ensuring network security, preventing fraud, and undertaking business reorganisation or group restructuring activities. 

e) Profile data includes

  • Your username and password 
  • Company name 
  • Your interests, preferences, feedback, and survey responses. 

Lawful basis for processing – Performance of a contract with you & Legitimate Interest. To learn how customers use our products/services & to develop them to grow our business. 

f) Usage data includes

  • Information about how you use our website, products, and services. 

Lawful basis for processing – Legitimate Interest. Developing our services and growing our business through our marketing strategy. 

g) Marketing and communications data includes

  • Your preferences in receiving marketing from us and our third parties 
  • Your communication preferences. 
  • Opt-in and Opt-out preferences 
  • Unsubscribe requests 

Lawful basis for processing – Legitimate Interest. Developing our services and growing our business through our marketing strategy. 

  1. We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice
  1. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

Purposes for which we will use your personal data 

  1. Subject to section 7a, we will not share any of your data with any third parties. Your personal data will only be used for the reasons it was initially collected, unless we find a justifiable need to use it for a different purpose that aligns with the original intent. If you would like an explanation on how the processing for the new purpose aligns with the original purpose, feel free to reach out to us.
    • In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we participate in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
    • We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
    • We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.  

Sharing of data 

  1. We may have to share your personal data with the parties set out below for the purposes set out in paragraph 7 above. 
  • Affiliates or any group companies – only registration details as required 
  • External Third Parties – when using other third-party tools as part of Marketing activities including LinkedIn, Microsoft, and SAP. 
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice
  1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

Keeping data secure 

  1. We will use technical and organisational measures to safeguard your Data, for example:
  • Access to your account is controlled by a password and a username that is unique to you. 
  • We store your Data on secure servers. 
  • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected] 
  • If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

Data retention 

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.  
  1. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

Your rights 

  1. You have the following rights in relation to your Data: 
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 
    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete. 
    3. Right to erase – the right to request that we delete or remove your Data from our systems. 
    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it. 
    5. Right to data portability – the right to request that we move, copy, or transfer your Data. 
    6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. 
  1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected]
     
  1. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
     
  1. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

Links to other websites 

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 

Changes of business ownership and control 

  1. CloudGuard may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of CloudGuard. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
     
  1. We may also disclose Data to a prospective purchaser of our business or any part of it.
     
  1. In the above instances, we will take steps with the aim of ensuring your privacy is protected. 

Cookies 

For information relating to our use of cookies, the types of cookie and your consent and control, please refer to our Cookie Policy. 

General 

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 
  1. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 
  1. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 
  1. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. 

Changes to this privacy policy 

  1. CloudGuard Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact CloudGuard Ltd by email at [email protected]